Policies

Policies for Dog Walking and Pet Sitting Services for Louisville Dog Walkers

 

A) Policies for Dog Walking Services

 

*Dog Walking services are weekly reoccurring schedules that run Monday – Friday between the hours of 9 am and 5 pm. Some exceptions may apply.

 

Walk Cancellation Policy:

 

1) Clients on a regular walk schedule will have 2 free cancellation days per month.
Free days will only apply if canceled within 24 hours of walk time. Exceptions for
emergencies will be decided if the client still has free days available. If there are
canceled walks after the 2 free days are used, the client will be charged half price of
their daily rate for the missed walks.

 

2) Walks must be canceled within 24 hours of the scheduled walk time. Clients will be
charged for same-day cancellations. Extreme weather-related cancellations will not
be charged (i.e., Excessive heat or cold, Thunderstorms, and Snow/Ice).

 

3) Clients will be charged for walks in which they did not notify their Walker prior to
the walk time of the cancellation. If Walker shows up at the client’s home within
the time slot for the scheduled walk without prior notification or does not have
access to the house. Cannot use a free cancelation day.

 

4) Walks that are canceled via the Walker due to illness, vacation/time off, etc. the
client will not be charged unless covered by another Walker. Clients will be given
the choice of having the walks covered by another Walker or taking the days off. If
client elects to take the days off and not be covered, they will not be charged for
missed walks. Does not fall under cancellation policies in numbers 1-3.

 

5) Walks that fall on Holidays that are during the weekly walk schedule (Monday-
Friday) that are canceled will not be charged for the canceled walk. Holidays are
listed as follows: Memorial Day, July 4 th , Labor Day, Thanksgiving Day, Christmas Eve,
Christmas Day, New Year’s Eve, and New Year’s Day. Does not fall under cancellation
policies in numbers 1-3.

 

Last minute Walk Schedule additions and Permanent Walk Schedule Changes Policy:

 

1) Clients on weekday walk schedules wanting to add additional temporary walks
during the weekly walk schedule will need to submit requests to their Walker
within 48 hours of additional walks. Availability will be depending on the current
Walker’s weekly schedule if the requested changes of additional walks can be
accommodated. If the regular Walker is unavailable, we may send a different Walker
to cover extra walks. A meet and greet will be arranged for the new Walker and
client. The Client has the right to wave the need for a meet and greet if they deem it

not necessary. If the client is not ok with another walker, then we may not be able
to accommodate extra walks.

 

2) Clients wanting to add additional walks not during the weekday walk schedules,
after 5 pm, or on Weekends will need to send the request to their Walker 1 week
in advance of additional walks. Availability will be depending on the current
Walker’s weekly schedule if the requested changes of additional walks can be
accommodated. If the regular Walker is unavailable, we may send a different Walker
to cover extra walks. A meet and greet will be arranged for the new Walker and
client. The Client has the right to wave the need for a meet and greet if they deem it
not necessary. If the client is not ok with another walker, then we may not be able
to accommodate extra walks.

 

3) For regular clients who request extra walks after the specified time, we may not be
able to accommodate requests. In case of an emergency, we will do our best to
accommodate the request. These will be decided on a case-by-case basis.

 

4) Clients who are requesting a permanent change to the weekly walk schedule must
submit requests a week prior to the start date of the change. As Walkers have set
schedules, if the requested change does not match the current walker’s schedule, a
new walker will be introduced to the client. A meet and greet will be arranged for
the new Walker and client. The Client has the right to wave the need for a meet and
greet if they deem it not necessary.

 

5) If a client does not use our Walking Services for longer than 3 weeks, we cannot
hold the time slot. As our walkers are paid per walk, we cannot hold time slots for
clients who do not use services for 3 or more weeks. After the 3-week window has
expired time slot may be taken by another walk. Walks can resume after the 3 weeks
are up but may be moved to a different Walker’s schedule.

 

B) Policies for Sitting Services (Overnights and Stop-in Visits)

 

*Regular weeks/weekends are defined as dates that do not fall on any Holiday weekends

 

* Holiday weeks/weekends are defined as Memorial Day weekend, Labor Day weekend, July 4 th ,
Thanksgiving, and Christmas Eve and Christmas Day

 

*School breaks are defined as Spring break and Fall break.

 

Overnight Rates Policy:

 

1) The full Overnight Rate will be charged on all days that fall from the Departure Date
to all nights on which the Sitter is overnighting. On the date of the Return Day if the
client returns before noon there will be no additional fees. If the client returns between
noon and 6 pm they will be charged for half day. If the client returns after 6 pm they will
be charged for the full overnight price.

 

2) Overnight Rates for Clients with Weekly Walk Schedules, the rates will include the
price for their weekly walk at a discounted rate. Additional potty breaks throughout
the day are included in the overnight fee as well as giving medication/play times.
Additional fees for more than 2 pets including cats, fish, etc., $5 per pet will apply, and
any additional services included during the sitting (i.e., Taxi services) will also be applied.

 

3) Overnight Rates for Clients not on a Weekly Walk Schedule will include one 30-
minute walk per day. If looking for a longer walk, (i.e., 45 min or 1 hour) or any
additional services (i.e., Taxi Services) to be included during the sitting, additional fees
will apply. Potty breaks throughout the day are included in the overnight fee as well as
giving medications/ play times. Additional fees for more than 2 pets up to $5 per pet will
apply.

 

Stop-In Visits Rates Policy:

 

1) Stop-In Visits rates are the same as rates and time slots for Regular Walk
Schedules: 30 min, 45 min, and 1 hour. These time slots will include walking,
feeding, giving medications, play time, or feeding additional pets. Additional fees for
more than 2 pets up to $5 per pet will apply

 

2)Visits range from 2 to 3 times a day. More or fewer Stop-In visits can be arranged
based on availability.

 

3) Availability of times for Stop-In visits will be determined around Weekly Walk
schedules and weekend availability. As our Walk Schedules are set each week,
requested times may be altered to fit current availability. More than one Walker
may need to cover visits based on availability through dates of visits.

 

Overnights and Stop-Ins Request for Dates Policy:

 

1) Request for Overnight Sittings or Stop-In Visit Sittings will need to be requested in
advance through the company email (louisvilledogwalkers@gmail.com). For
schedules given in advance, we will take dates 3-4 months ahead of the leaving date.
Availability will be determined on priority levels listed below. Some exceptions may
apply.

 

2) Current Clients on a Weekly Walk Schedule will get priority for Overnight Sittings
and Stop-In Visits. Clients who give dates with 3–4 months advanced notice will get
the first booking openings. For those who do not give dates in advance:

 

 Must give dates at least 2 weeks prior to leaving date for regular
weeks/weekends*

 

 For Holidays or School breaks* must give at least t3 weeks prior to
leaving date.

 

 If you give us your dates within the specified time frame and we are
unavailable due to prior bookings, you will be put on a waiting list and
may be called in case of cancellations.

 

 Any request given after specified time frames may not be accommodated
but can be placed on a waiting list and may be called in case of
cancellations.

 

3) Sitting- Only Clients not currently on a Weekly Walk schedule will get second
priority. Clients who give dates with 3–4-month advanced notice will get second
priority for booking openings. For those who do not give dates in advance:

 

 Must give dates at least 2 weeks prior to leaving date for regular
weeks/weekends*

 

 For Holidays or School breaks* must give at least 3 weeks prior to leaving
date.

 

 If you give us your dates within the specified time frame and we are
unavailable due to prior bookings, you will be put on a waiting list and
may be called in case of cancellations.

 

 Any request given after specified time frames may not be accommodated
but can be placed on a waiting list and may be called in case of
cancellations.

 

4)New Clients which are not on a Weekly Walk schedule or are Current Sitting-Only
clients will get the last priority. Clients who give dates with 3–4 months advanced
notice will get the last priority for booking openings. For those who do not give dates in
advance:

 

 You must give dates 3 weeks prior to leaving date for regular
weeks/weekends*

 

 For Holidays and School Breaks * must give days at least 6 weeks
prior to leaving date.

 

 If dates are given within the specified time frames and we are
unavailable due to prior bookings, you will be put on a waiting list
and may be called in case of cancellations.

 

 Any request given after specified time frames may not be
accommodated but can be placed on a waiting list and may be
called in case of cancellations.

 

Overnight Sitting/Stop-In Visit Request for Sitter Availability Policy:

 

1) When requesting Overnight Sittings or Stop-In Visits, clients may request a specific
Sitter. Availability for the requested Sitter will be determined based on the
request requirements listed above and Sitter’s availability. If the Client is on a

Weekly Walk schedule may request their weekly Walker for sitting or if the client is a
Sitting Only client who has used Sitter previously.

 

2) If the requested Sitter is unavailable, another Sitter will be assigned to the Client.
A meet and greet will be arranged for the new Sitter and Client to meet if the Sitter
has not previously been assigned to the Client. The Client has the right to wave the
need for a meet and greet if they deem it not necessary.

 

3) New Clients who have not previously used our services will get assigned a Sitter
based on availability and request requirements listed above. After the first sitting
may request the same Sitter again. See numbers 1) and 2) for Sitter availability.

 

Waitlist priorities
1) Current clients who gave notice within specified time frames for holidays, school breaks
and regular weeks/ weekends
2) Current clients who gave notice after specified time range for holidays, school breaks,
and regular weeks/weekends
3) New clients who gave notice within specified time range for holidays, school breaks and
regular weeks/weekends
4) New clients who did not give noticed within specified time range for holidays, school
breaks, and regular weeks/weekends