Policies

Policies for Sittings:

*Regular week/weekends are defined as dates that do not fall on any holidays. 

*Holiday weeks/weekends are defined as Memorial Day weekend, Labor Day weekend, July 4th, Thanksgiving, Halloween, New Year's, New Year's Eve, Valentine's Day, Christmas Eve and Christmas.

*School breaks are defined as Spring break, Winter Break and Fall break.

  1. Current clients with daily walks schedules or already established sitting clients will get top priority for sitting bookings. 

 

  • Schedules given in advance (as in a months to a year out) will be given first priority for sitting dates that fall on any holiday, school break, weeks/weekends or regular weeks/weekends.

 

For current clients who do not give us their schedules in advanced:

  • You must give us your dates at least two weeks prior to your leaving date for regular weeks/weekends.

  • For holidays or school breaks, you must give us your dates at least 3 weeks prior to your leave date.

  • If you give us your dates within the specified time and we are unavailable due to prior booking, you will be put on waiting list and may be called in case of cancellations.

  • Any request given after specified time frames may not be accommodated, but they can be placed on wait list and may be called in case of a cancellation.

   2. New clients whom we do not have a regular walk schedule with us or have not done a sitting with us before.

  • You must give us your dates at least 3 weeks prior to your leaving date for any regular week/weekend.

  • For holidays or school breaks, you must give us your dates at least 6 weeks prior to your leave date.

  • If the dates are given within the specified time frame and we are unavailable due to a prior booking, you will be put on a waiting list and may be called in case of cancellations. 

  • Any requests you make after these time frames may not be accommodated and can be placed on wait list. You may be called in case of a cancellation.

 

   3. Wait list priorities 

  1. Current clients who gave us notice after the specified time range for holidays, school breaks, and regular weeks/weekends.

  2. New clients who gave notice within specified time range for holidays, school breaks and regular weeks/weekends.

  3. New clients who did not give noticed within specified time range for holidays, school breaks and regular weeks/weekends.

  4. We have no cancellation fees for any sittings no matter how close to leaving date.



 

Policy for Last Minute Walk Request/ Permanent Changes to Daily Walk Schedules

  1. For clients who have a regular walk schedule with us and will be needing to add extra temporary walks to the schedule must put in their request within 48 hours of the added walk during the week and at least two weeks for added weekend walks.

- We will have to check your regular walker’s availability for the requested time and day.

-If your regular walker is unavailable, we may have to send a different walker to cover the extra temporary walks.

-If client is not ok with another walker, then we may not be able to accommodate the extra walks if your regular   walker is unavailable.

   2. For regular clients who request added walks after the specified time, we may not be able to accommodate. 

- In cases of an emergency, we will do our best to accommodate the request. These requests will be decided on   a case-by-case basis. 

   3.Regular clients who are requesting a permanent change to a daily walk schedule must notify us within a week of the wanted change.

-Our walkers have set schedules, if you request a change to your current schedule and it does not match your current walker’s schedule, we may not be able to accommodate your request or we may have to switch walkers.

-We will schedule a meet and greet with you and your new walker if this is the case.

   4. Clients may cancel walks at any time prior to their scheduled time window. We prefer you to let your walker know as soon as possible though. There is no cancellation fee.

-If your walker shows up at your house within the time slot during your regularly scheduled walk time and client cancels the walk or is not home (when they should be) and does not tell the walker prior to arrival, the client will be charged for the walk.